What are your cleaning practices and procedures?
Haustay Vacation Rentals is committed to maintaining the highest standards of cleanliness for all properties we manage. We provide clean linens, quilts, towels, and more at all properties for every guest. We use industry recommended cleaning solutions and supplies. Homes are inspected prior to your arrival to ensure the best possible presentation and to ensure our highest level of quality for each and every guest.
What are the check-in and check-out procedures?
Guests are provided check-in instructions three days prior to their arrival. All our properties are self check-in and most have smart locks.
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late departure requests are reviewed on a case by case basis and may be accomodated by host with the payment of a fee.
Upon arrival please inspect the property for any damage and report it to us if any is found. All properties are inspected upon check-out, however, it is good to have communication between the guest and the manager regarding any potential damages.
What is your cancellation policy?
Guest receives 96% if cancellation occurs more than 30 days before arrival; Guest receives 50% if cancellation occurs more than 14 days before arrival; No refunds within 14 days of arrival.
What do you provide in your vacation rentals?
We provide toilet paper, paper towels, shampoo, conditioner, body wash, hand soap, dish soap, laundry detergent, and coffee K-cups for the Keurig. We also supply bath towels, beach towels, clean linens, quilts, cold weather blankets, and where available beach supplies such as beach chairs, an umbrella, boogie boards, and kids beach toys. Please note we provide guests a starter set of supplies. For longer stays, guests will need to resupply items such as toilet paper, paper towels, etc.
Are your properties pet friendly?
We love our furry friends and at this time Hacienda Terramar, our beautiful three bedroom two bath home and Shore Drive our oceanfront three bedroom three bath hom in Carlsbad are both pet friendly with a non-refundable $150 pet deposit. This policy is for dogs only. We do not allow cats, rabbits, lizards, or any other pets. All other vacation rentals at this time do not allow any pets.
Can I host an event at one of your properties?
Each property is individually owned and it is at the owners discretion on if they will allow events or not. Typically most properties do not allow events as there are City noise ordinances that our properties must comply with. All events must be communicated to Haustay Vacation Rentals prior to confirmation of the guest's reservation. Failure to do so will result in immediate removal from the property with no refund.
Can I transfer dates or properties?
Guests may transfer properties prior to their reservation. The guest will be responsible for the difference if the total is more than the original reservation. If the transfer results in the reservation being less than the original booking, the guest will be issued credit for the difference.
Can I order a package to be delivered to the vacation rental?
During a guests stay yes, however, Haustay Vacation Rentals cannot guarantee the guests package will be delivered, or that the guest will receive their package as Haustay Vacation Rentals is not part of the package delivery process.
I left something behind can you ship it back to me?
If an item is left behind and we are able to find the item, we will ship it back to the guest at the guests expense for shipping. Any items left behind and not claimed within two weeks of departure will be discarded.